Refund policy
At POKESHOPINDIA, we want you to be satisfied with your purchase. Please read the following policy carefully before placing an order.
Returns
We accept returns for eligible products within 7 days from the date of delivery.
To be eligible for a return:
- The product must be unused and in its original condition.
- The product must be returned with its original packaging, accessories, and other items supplied with the order, where applicable.
- The product must not be damaged, altered, opened, or used, except where the issue is related to a defective or incorrect product received.
- The return request must be submitted within 7 days of delivery.
Certain products may not be eligible for return due to their nature. Any product-specific return restrictions will be clearly mentioned on the relevant product page before purchase.
Damaged, Incorrect or Missing Items
If you receive a damaged, incorrect, or incomplete order, please contact us as soon as possible after delivery.
We may request photographs, videos, or other information to verify the issue and process the claim.
We strongly recommend recording a continuous video while unboxing your package, showing the unopened package, shipping label, and the product as it is removed from the package. This can help us investigate damage, missing items, or incorrect products.
An unboxing video is recommended for verification purposes and does not replace your rights under applicable law.
Return Process
To request a return, please contact us through our customer support/contact details provided on our website and include your order number and the reason for the return.
Once the return is received at our warehouse, the product will be inspected to verify that it meets the applicable return conditions.
If the return is approved, we will process the applicable refund to the original payment method or through the applicable payment/refund process.
Refunds
For an approved return, the eligible product amount will be refunded after the returned product has been received and successfully verified.
Original shipping charges are generally non-refundable, except where a refund of shipping charges is required under applicable law or where the issue was caused by an error on our part, such as sending an incorrect product.
Refund processing times may vary depending on the payment method, bank, payment gateway, and applicable regulations. Once we initiate the refund, the time taken for the amount to appear in your account may depend on your bank or payment provider.
Order Cancellation
You may request cancellation of an order before the order has been shipped.
Once an order has been shipped, cancellation may no longer be possible. In such cases, you may contact us regarding the applicable return process after delivery.
If we are unable to fulfill an order, we may cancel the order and provide an appropriate refund of the amount paid for the cancelled order.
Important Information
Return and refund requests are subject to the conditions stated above and applicable Indian consumer protection laws and regulations.
We do not make any representation that a return or refund is available in circumstances where it is not permitted under this policy or applicable law.
For any questions regarding returns, refunds, or cancellations, please contact our customer support team using the contact information provided on our website.